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Policies

Return Policy

Cart-King retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Cart-King thus encourages customers to use care when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Cart-King expressly consents.

In order to obtain a refund or exchange, prior approval must be given by Cart-King. Please email accounts@cart-king.com to start communication. Cart-King’s office hours are Monday to Friday from 9:00am to 5:00pm, PST.

Generally, Cart-King will consider returns within 5 days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.

Due to their product nature, Cart-King can not accept returns of custom units, EZ-Carts and EZ-Kiosks.

At Cart-King’s sole discretion, Cart-King may impose a fifteen percent (15%) restocking fee on items returned.

Shipping and Delivery 

All items purchased from Cart-King are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Cart-King is not responsible or liable for any damage arising from shipment.

Delivery to Canada and United States of America  (continental) is usually done within 3 to 30 days from purchase for EZ-Carts and EZ-Kiosks and within 30 to 60 days after manufacturing for custom carts and kiosks.

Privacy Policy:

What does Cart-King International do with my personal information?

Cart-King uses personal information to process purchase payment and deliver our products only. Cart-King does not store customer information online.

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